Empowering Citizens: The Pakistan Citizen Portal by PMDU

Pakistan Citizen Portal


In an era of technological advancement, governments worldwide are leveraging digital platforms to enhance citizen engagement and address public grievances. The Pakistan Citizen Portal, initiated by the Prime Minister’s Performance Delivery Unit (PMDU), stands as a prime example of harnessing technology to connect citizens with their government, promote transparency, and improve service delivery.

Overview of the Pakistan Citizen Portal:

The Pakistan Citizen Portal is an innovative and user-friendly mobile and web application that serves as a direct communication channel between citizens and the government. Launched by the PMDU, this platform aims to bridge the gap between the public and government institutions, enabling citizens to voice their concerns, register complaints, and provide feedback on public services.

Key Features:

  1. User-Friendly Interface:
    The Citizen Portal boasts a simple and intuitive design, making it accessible to a wide range of users. Citizens can easily navigate the platform to register complaints, seek information, or provide feedback on various government services.
  2. Complaint Registration and Tracking:
    One of the pivotal features of the portal is its complaint registration system. Citizens can log complaints related to any government department or service. The system provides a unique tracking ID, allowing users to monitor the status and progress of their complaints in real-time.
  3. Direct Communication with Authorities:
    The portal establishes a direct link between citizens and relevant authorities. Once a complaint is registered, it is forwarded to the concerned department for resolution. This streamlined communication process ensures a quicker response and resolution to citizens’ issues.
  4. Feedback Mechanism:
    Citizens are encouraged to provide feedback on the quality of services received. This feedback loop helps government departments assess their performance and areas for improvement, fostering a culture of continuous enhancement.
  5. Data-Driven Decision-Making:
    The data collected through the Citizen Portal enables the government to analyze trends, identify systemic issues, and make informed policy decisions. This data-driven approach enhances the efficiency and effectiveness of public service delivery.

Success Stories:

Since its launch, the Pakistan Citizen Portal has garnered numerous success stories. Cases of prompt response to complaints, efficient resolution of issues, and improved service delivery have been reported. The platform has not only empowered citizens but has also instilled a sense of accountability within government institutions.


The Pakistan Citizen Portal by PMDU exemplifies the government’s commitment to embracing technology for the benefit of its citizens. By providing a platform for open communication, efficient complaint resolution, and continuous improvement, the portal plays a crucial role in building a more responsive and accountable government. As it continues to evolve, the Citizen Portal stands as a beacon of transparency and citizen empowerment in Pakistan’s governance landscape.

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